Frequently Asked Questions (FAQ)

Why do you need an optometrist?

An optometrist or eye doctor can discover numerous health issues from high blood pressure, high cholesterol, diabetes, hormone imbalance and brain tumor. Whether you wear corrective lenses or not, annual checkups to detect eye complications are recommended.

What is the difference between an optometrist, an ophthalmologist and optician?

An optometrist is a doctor of optometry who examines patients in order to diagnose, treat, manage and prevent diseases and disorders of the eye and vision system and its related structures. An optometrist may also prescribe drugs for the treatment of eye conditions and provide, fit and adjust eyeglasses, contact lenses or subnormal vision devices for patients who require them.

An ophthalmologist is a physician who, upon graduation from medical school, undertakes several years of post-graduate training in the diagnosis and treatment of diseases of the eye. As well as diagnosing and treating ocular disease either by medical or surgical means, ophthalmologists may offer oculo-visual assessment, which includes prescription for corrective lenses.

An optician provides, fits and adjusts eyeglasses, contact lenses or subnormal vision devices on the prescription of an optometrist or physician.

All three professions are governed by their respective Colleges under the authority of the Regulated Health Professions Act.
What happens during an eye exam?

A routine eye exam can consist of advanced digital testing, external and internal eye health assessment, eye disease diagnosing, refractive error determination and prescription for eyeglasses, therapeutic treatment for eye conditions, and referral to specialty care.

What’s different about Real Eyes Optometry?

We are a family-run full scope optometry that strives to provide the highest level of service. With over 30 years of experience, we continue to add the latest technology so that patients can come to us for all their eye needs.

We offer Lasik/PRK Pre and Post-operative care, advanced diagnostics technology, contact lenses, brand-name frames selections and much more.

Our optometrists stay up-to-date with best practices and continued professional development.

Where is Real Eyes Optometry?

Real Eyes Optometry is located at Metropolis at Metrotown. Situated at room #474, which is right above Swarovski. You can take the main elevator to level OG Office Galleria and our office is right in front of the main elevators.

What to expect and what to bring to an eye exam?

Click here to learn more about what to expect during your eye exam.

Click here to learn what to bring for your eye exam.

How much does a comprehensive eye exam cost?

Depending on the age and the type of exam, the price can range from $75 to $300. Please call us at 604-433-4280 to learn which eye exam you should do.

What payment types do you accept?

Credit card, debit card and cash.

Does Real Eyes Optometry accept insurance?

Yes, we accept Medical Service Plan (MSP). You can also use our bill receipts to submit to your extended medical health insurance (please contact your insurance provider for coverage details), or have us directly bill your insurance provider.

To learn more about insurance coverage, please click here.

When is Real Eyes Optometry open?

We are open 7 days a week.

Sunday: 1 pm to 6 pm.
Monday: 9 am to 7 pm.
Tuesday to Thursday: 9 am to 6 pm.
Friday: 9 am to 7 pm.
Saturday: 9 am to 6 pm.

How do I book an appointment?

Please call 604-433-4280 or e-mail us. We promise we’re friendly 🙂

What do I do if I need to cancel an appointment?

Please let us know by sending us an e-mail at or calling 604-433-4280. There are no charges if you give us plenty of notice. Thank you!

Useful Resources

BC Doctors of Optometry
College of Optometry of BC
Canadian National Institute for the Blind
BC Associations of Optometrist
Association of Regulatory Boards of Optometry, Inc.

If there are any emergency situations, please call us right away.