To Our Valued Patients,
Our Warranty Policy allows a 60 day grace period when purchasing prescription eyewear.
This 60-day period begins on the day of purchase. Once the 60-day period has expired, a patient’s refund, return, and exchange options become very limited.
If a doctor determines that a change of prescription is needed within 60 days of the eye exam used to place a glasses order, we can provide a one-time free lens replacement. This free replacement will include the same lens options and coatings as the original purchase. If a patient chooses to upgrade their lenses during the prescription change, the difference in cost between the original lenses and upgraded replacements must be paid at the expense of the patient.
We provide patients who purchase lenses a period of 60 days after the orders purchase date to adjust to the lens design. During this period, if a patient feels as though they are unable to adjust to the lens design, we will provide one free lens refit with prescription lenses of equal or lesser value. If a patient cannot adjust to the lenses made as a lens refit, we can provide a refund upon the return of the prescription eyewear within 30 days of the purchase date of the lens refit. This does require that a Doctors Prescription Check be completed prior to issuing the refund.
All frames purchased have a one-year warranty on any manufacturers defect, apart from discounted or discontinued frame models.
If a patient’s contact lens prescription changes within the same year as a 1 year supply of contact lenses that has been purchased, the patient can bring back any un-opened, un-marked boxes of the contact lenses for a straight exchange into their new prescription contact lenses.
All sunglasses, eye care and health products are non-refundable.
Free 60-Day Progressive Adaptation Warranty
We provide customers who purchase progressive lenses a period of 60 days after the order’s dispense date to adjust to the lens design. During this period, if a progressive customer feels unable to adjust to the lens design, we can provide up to two free lens refits with replacement lenses of equal or lesser value (if the latter, the difference in cost between the original lenses and the replacements is refunded to the customer). We can also provide a full refund upon return of the product if the progressive customer feels unable to adjust to the lens design within the 60-day period.